When you’re on the battlefield, you need to trust your eyes and ears. Don’t get caught with sub-standard graphics or sound capabilities. Our technicians can help you tweak your system to achieve its highest possible audio and image quality -- giving your gameplay a much more realistic feel. We can also optimize your network and router configurations for a smoother connection that won’t interrupt the action.
What’s included? Our agents will:
- Help you optimize one already installed game via* settings to enable a more complete online gaming experience. Minimum game and connectivity hardware requirements such as ISP, router, firewall and modem must be present.
- Help you adjust game settings for optimal online gameplay
- Help you tweak your system’s video card settings for optimal performance while maintaining the best possible image quality
- Assist you in setting up network, router and firewall configuration based on game requirements
No fix. No fee.
We know that we won’t be able to fix all issues in all games so we have a No fix, No fee policy in place to ensure your satisfaction. If you believe a covered issue was not resolved, you must inform us within 3 days of the service and we will perform additional service to try to resolve the problem or issue a refund if we agree that we cannot resolve the covered issue.
*Game application and peripherals are not included. Game must be listed in the Alienware Gaming Services supported games list.
Click here for additional program details. Services not available in the Province of Quebec
Alienware Gaming Services: 1-877-330-9732
Manufacturer Part# : 94443
Dell Part# : 939-3771