Can’t get your game to run? Noticing small glitches, lag, low frames per second or other performance issues? Let our team run a full diagnostic to find and fix the errors affecting your gameplay.*
What’s included? Our agents will:
- Help you locate and repair issues preventing an already installed game from launching
- Help you repair in-game distorted or missing textures as well as clipping and video artifacts on the game
- Troubleshoot distorted audio playback, intermittent video playback and low video frame rate
- Troubleshoot and help you repair sudden image loss and frozen image during in-game play
- Help repair freezing of game and any error messages impeding appropriate gameplay, including black and blue screens
No fix. No fee.
We know that we won’t be able to fix all issues in all games so we have a No fix, No fee policy in place to ensure your satisfaction. If you believe a covered issue was not resolved, you must inform us within 3 days of the service and we will perform additional service to try to resolve the problem or issue a refund if we agree that we cannot resolve the covered issue.
*This service covers all types of repairs listed for one game at a time, Game application not included. Game must have been previously acquired or downloaded by customer. Game must be listed in the Alienware Gaming services supported games list.
Click here for additional program details. Services not available in the Province of Quebec
Alienware Gaming Services: 1-877-330-9732
Manufacturer Part# : 94443
Dell Part# : 939-3751